SHOPPING INFORMATION

At this time, Milada.shop does not accept returns of products and all sales are final. Please refer to our Returns Policy

We do not have specific restock dates for products. Sign up for our E-mail newsletter to be the first to be notified!

Taxes are calculated on your delivery destination. You can expect to pay the same percentage tax as applied in your destination province.

DELIVERY INFORMATION

The delivery date of your purchase depends on the shipping method you have chosen. Our shipping process and options that you may have with regard to shipment, including delivery method, carrier and estimated date of delivery or time for delivery, are described during the purchase process, but we reserve the right to use a substitute carrier for your purchase at any time, at our discretion.

Yes, you can ship internationally.

First, check your spam/junk folder. If you still cannot locate your tracking information, please contact customer service here or (514) 725-8275

To return a damaged item be sure to:

  • Immediately inform the delivery person before signing the delivery slip
  • Ask the delivery person to record the damage on the delivery slip before signing it (for example: “Broken Package”, “Opened Package”, “Damaged Package”, etc.)
  • Ask the delivery person to open the package to see if any products are missing or damaged
  • Notify us by phone: (514) 725-8275 or email us at: support@milada.shop

ORDER INFORMATION

After placing your order you will receive an email detailing your order, receipt as well as a link to track your item(s). You may login to your account to view the status of your order.

After placing your order you will receive a receipt by email.

Login into your account and view your order which will display the status. For order delivery tracking click here.

You may be contacted via email for verification as all orders are subject to review. The sooner you get back to us, the sooner we can ship out your order.

Call customer service immediately at (514) 725-8275. Please note that we ship orders as quickly as possible and cannot guarantee cancellation. If the order has already been fulfilled, we will not be able to cancel it.

Once an order has begun processing, we are unable to make any changes to it. This includes updates to shipping information as well as product selections. Please be sure to carefully review your order before submitting it.